Aquarea Service Cloud for Installers / Maintenance

Real, remote maintenance - made simple

Aquarea Service Cloud allows installers to remotely access their customers’ heating systems. Increasing customer satisfaction by reducing response times, thereby saving time and money.

Advanced functions for remote maintenance with professional screens:
· Global view at a glance
· Error log history
· Full unit information
· Statistics always available
· Most settings available

Installer friendly platform

Installers need to register to gain remote access to the Aquarea Service Cloud platform. They will then have a new and easy way to save time and to quickly resolve issues.
Home page.
See all users’ connected status at a glance. Two options: map view / list view.
Status tag.
Current status of unit with a maximum 71 parameters.
Statistics tag.
Customisable statistics of a maximum 73 parameters.
Available anytime with data from last 7 days.

Settings tag.
Most settings of system remotely including user and installer settings.

No restrictions: Installer can be freely selected by the End-User

End users can freely select the installer/maintenance partner they want to have access to the system. End user will nominate their installer and provide their email address for them to register and then connect to Aquarea Smart Cloud. Additionally, the end user can choose one of the 4 access levels for partner: Full Access, Monitor and Control, Monitor Only or On Request. In non Full Access mode, the installer will use Service Cloud to request temporary full access to user when required. See the advantages for user with Aquarea Smart Cloud.

Connecting unit to installer/maintenance.

Process can be initiated either both by end user or by installer. The initiator of process will require the other side email address.
Installer registration: End user email will be requested when applying.
End user registration: Installer email will be requested when applying.
1. End user / 2. Log-in Aquarea Smart Cloud / 3. Fill application form for Aquarea Service Cloud / 4. Automatic email / 5. Installer / 6. Click link in email / 7. Accept / 8. Register end user request / a. Initiator End user or Installer / b. Acceptance / c. Activated

Activation Aquarea Service Cloud. Requirements

Hardware and connection:
J and H Generation Aquarea connected to CZ-TAW1
End user registration:
Get Panasonic ID
Installer / maintenance registration:
Get Service ID
Hardware and connection:
In house internet connection with Wireless LAN or Wired LAN
End user registration:
Aquarea Smart Cloud
Installer / maintenance registration:
Aquarea Service Cloud