Aquarea Smart Cloud

• > What will happen if AQUAREA Smart Cloud is remotely operated from 2 or more locations at same time?

  Only last operation received by AQUAREA is effective.

• > When it is restored after power trip, do I need any special setting?

  It does not affect services provided by "AQUAREA Smart Cloud".

• > Any service which is not available on remote controller attached to AQUAREA unit, but is available on "AQUAREA Smart Cloud" only?

  ECO/Comfort setting, electric bill statistic, monthly display/comparison function of any period for power consumption statistic are services available on "AQUAREA Smart Cloud" only.

• > How does ECO setting of AQUAREA Smart Cloud function?

  This is a function to preset room temperature of each cooling & heating zone and shift amount of hot water temperature to reduce power consumption of AQUAREA.

• > How does Comfort setting of AQUAREA Smart Cloud function?

  This is a function to preset room temperature of each cooling & heating zone and shift amount of hot water temperature to increase comfort of cooling & heating of AQUAREA.

• > After ECO setting or Comfort setting on AQUAREA Smart Cloud, when temperature setting is changed by remote controller attached to AQUAREA unit, how will it become?

  AQUAREA Smart Cloud at the set temperature setting is enabled, ECO setting, Comfort setting is not canceled.

  Then if ECO setting Comfort setting is released, from the set temperature setting on the remote control, room temperature and hot water temperature of each heating and cooling zone is returned as shift amount.

• > Can it be used when smart phone is connected to Wireless LAN?

  All services can be used even connected to Wireless LAN?

• > Can I use the service if smart phone is out of range?

  This service cannot be used if it is out of range.

• > Display open source license.

  This software makes use of the following. Please see below for the license terms.

  Apache License Version 2.0, January 2004
  http://www.apache.org/licenses/

  Google Cloud Messaging
  http://developer.android.com/google/gcm/index.html

• > In the condition Weekly timer of "AQUAREA Smart Cloud” is turned ON, what will happen if I turn ON Weekly timer of AQUAREA unit remote controller?

  Controls of Weekly timer at AQUAREA unit remote controller and Weekly timer of ”AQUAREA Smart Cloud” operate separately . The one which is turned ON later shall be effective.

  Weekly timer of "AQUAREA Smart Cloud" is off, Weekly timer control of AQUAREA unit remote controller will be effective. 　

  ※Not mention in requirement definition, Need to confirm.

• > Which formula is used to calculate the electric bill of electric statistic?

  Electric bill is calculated based on power consumption recorded in AQUAREA unit electric unit price registered by client.

  As power consumption recorded in AQUAREA unit is not measurement value prescribed in Measurement Act, it cannot be used for official transaction.

• > How to register AQUAREA Cloud Adapter?

  1. Press Register/Reset switch of AQUAREA Cloud Adapter, set to User Registration mode (valid for 30min)

  2. Login into AQUAREA Smart Cloud service by pre-registered Panasonic ID.

  3. Set Device ID stated on AQUAREA Cloud Adapter unit.

  4. Set password for equipment registration in Device password .

• > How much does it cost to use the service?

  It is Free of Charge. However, client shall bear the internet connection fee required for communication of Adapter and mobile data communication fee when using service out of house.

• > Other than the person who purchases AQUAREA Cloud Adapter, can other use the service?

  Multiple users with different Panasonic ID (family members etc.) can access the same AQUAREA.

  1. Add user

        ・Owner (initial setup user) shall share Device ID and Device Password of Adapter, and please register the equipment.
        ・Enter message to owner to request for approval. Please enter text so that owner can identify client.

  2. Owner (initial registered user) operation

  If there is request of registration from additional user, ( ! ) is displayed on top left of Top page.
  When ( ! ) is selected, it displays message to request approval from additional user.
  Please select the authority according to user and approve it. After approved, additional user can also use AQUAREA Smart Cloud.

• > I had applied to register as Panasonic ID member, but do not receive any email.

  If you have set to receive email from designated domain address, or installed with anti-spam mail software, please set to receive email from "panasonic.jp" and "panasonic.com"

  Email is replied from address below.

  *****@*****panasonic.jp

• > Can I change the content of temporary registration during temporary registration of new Panasonic ID membership?

  Content in temporary registration during temporary registration cannot be changed.

  Please register new membership by other email address and other login ID.

  After final registration, email address is changeable. However, login ID is not changeable.

• > I had registered membership of Panasonic ID from computer, but cannot login by registered login ID.

  If you have login ID and password of Panasonic Club which can login from PC, you can login by "Panasonic Smart Application" too.

  Please check again whether you have entered extra character, make mistake on small letter/capital letter, is the keyboard set to Japanese full-width, use login ID of other service etc.

• > Why do I need to register membership in Panasonic ID?

  Because it uses login authentication system of Panasonic ID to login AQUAREA Smart Cloud, you need to become member of Panasonic ID.

• > How can I stop the service?

  Please delete applicable equipment from registered equipment list of AQUAREA Smart Cloud.

  If few persons are using one AQUAREA, you need to delete all registration.

  If it is difficult to do so, please detach AQUAREA Cloud Adapter from broadband line.

• > What are the AQUAREA models that compatible with AQUAREA Smart Cloud?

  It is compatible with models listed below. (on 1 July 2016)

        Indoor Unit / Outdoor Unit

        WH-SDC03H3E5 / WH-UD03HE5
        WH-SDC05H3E5 / WH-UD05HE5
        WH-SDC07H3E5 / WH-UD07HE5
        WH-SDC09H3E5 / WH-UD09HE5

        (Models below are scheduled to be launched on August 2016)

        WH-ADC0309H3E5 / WH-UD03HE5
                                             / WH-UD05HE5
                                             / WH-UD07HE5
                                             / WH-UD09HE5

        WH-ADC0309H3E5B / WH-UD03HE5
                                                / WH-UD05HE5
                                                / WH-UD07HE5
                                                / WH-UD09HE5

        WH-ADC0309H3E5UK / WH-UD03HE5
                                                   / WH-UD05HE5
                                                   / WH-UD07HE5
                                                   / WH-UD09HE5

• > What do I need to prepare to use the service?

  1. Please check your smart phone or PC if it is compatible model.

        ・Smart phone, tablet　Android OS, iOS (iPhone, iPad)
        ・PC Windows, MacOS

  2. Please confirm environment of home intern if it is always connected to broadband line. Adapter connected to HP must be able to connect to wireless LAN or wired LAN.

  3. Please purchase AQUAREA Cloud Adapter (CZ-TAW1), and request installer to install it.
  
  4. Need to register membership of Panasonic ID for personal authentication.
  ※This step can be omitted if you have registered membership in Panasonic ID.

• > What are the services available through AQUAREA Smart Cloud?

  1. Energy saving

  Lead for smart using by visualizing energy consumption and cost.

  2. Control wherever / whenever

  You can easily access your home’s A2W from outside by your mobile & tablet.

  3. Easy and prompt maintenance

  Noticing error and failure for prompt maintenance and repairing.

• > Can multiple AQUAREAs be operated by 1 smart phone / PC?

  If each AQUAREA Cloud Adapter is registered, multiple AQUAREAs can be operated by one Panasonic ID.

  As name can be given to each AQUAREA, it can control multiple AQUAREAs, such as home AQUAREA, Cottage AQUAREA and so on.

• > Can a single AQUAREA be operated by multiple smartphones or PCs?
  • It can be operated when login into service from different smart phones / PCs.
  • It can not be login by same Panasonic ID,but can be login by different Panasonic ID at the same time.
  • If it is operated remotely from 2 or more locations simultaneously, only last operation received by AQUAREA is effective.
  • Incase of login by different Panasonic ID,please refer to No.4 question.[Other than the person who purchases AQUAREA Cloud Adapter, can other use the service?]
• > After AQUAREA Cloud Adapter compatible AQUAREA is installed, can I install AQUAREA Cloud Adapter later?

  AQUAREA Cloud Adapter can be installed later. However, connection of AQUAREA Cloud Adaptor requires installation works. Please request installer whom you purchased your AQUAREA from.

• > Can anyone install the AQUAREA Cloud Adapter?

  Please request installer who installed AQUAREA to install AQUAREA Cloud Adapter.

• > How can I restore AQUAREA Cloud Adapter back to factory setting condition?

  When ”WPS Switch” and "Check switch" on AQUAREA Cloud Adapter are pressed continuously for 10sec simultaneously, it will be restore back to factory setting condition.

  Please pay attention on below when restore back to factory setting condition.

        ・When it is restored back to factory setting condition, need to delete all users that used the AQUAREA Cloud Adapter from AQUAREA Cloud Adapter.

        ・If AQUAREA is registered, power consumption statistic information up to date will be deleted too.

• > Which one is higher priority, remote controller attached to AQUAREA unit or remote operation from smart phone/PC?

  Even it is remote operated from smart phone/PC, the operation is reflected on remote controller attached to AQUAREA unit when it is operated later. After it is operated by のremote controller attached to AQUAREA unit , the operation is reflected when remote operated from smart phone/PC.

• > Can I confirm operation status of AQUAREA by smart phone/PC?

  It can be done from ”Operation” of AQUAREA Smart Cloud.

Aquarea Smart Cloud Pro

• > Wat moet ik doen voordat ik de diensten gebruik?

  1) Zorg ervoor dat uw pc of tablet de app ondersteunt.
  - Tablet: Android, iOS (iPad)
  - PC: Windows, Mac OS

  * Aanbevolen browser: Chrome

  2) Het is noodzakelijk dat u de bedrijfsinformatie en een inlog-ID registreert.
  3) Gebruiksregistratie is vereist tussen het bedrijf en de eindgebruiker.

  * De eindgebruiker moet eerst een AQUAREA Cloud Adapter (CZ-TAW1) installeren en verbinding maken met internet.

• > Hoe kan ik de bedrijfsinformatie registreren?

  Voer de nodige bedrijfsinformatie in op het scherm ""Dienstaanvraagformulier"". Inlog-ID's en e-mailadressen die al door andere gebruikers worden gebruikt, kunnen niet worden geregistreerd. Omdat de bedrijfsnaam zowel in het eindgebruikersscherm als in e-mails wordt weergegeven, raden we aan dat u de officiële naam invoert.

  
  We raden aan dat u een interne mailinglijst maakt in ""E-mailadres voor melding"". Medewerkers die ""AQUAREA Service Cloud"" gebruiken, kunnen e-mailmeldingen van het systeem ontvangen nadat ze in de mailinglijst zijn geregistreerd.
  We raden u aan de e-mailadressen van de servicebeheerders toe te voegen aan ""E-mailadres voor het bewerken van bedrijfsinformatie"".

• > Zijn er kosten verbonden aan het gebruik van de diensten?

  De diensten kunnen gratis worden gebruikt. (vanaf april 2018).

  
  Alle kosten voor het internet, die nodig zijn om te communiceren met de adapter, en alle mobiele datacommunicatiekosten die worden gemaakt wanneer de diensten buiten het bedrijf worden gebruikt, zijn echter de verantwoordelijkheid van de klant.

• > Wat moet ik doen als ik wil stoppen met het gebruik van de diensten?

  U kunt zich terugtrekken uit de diensten door te klikken op de knop ""Dienst beëindigen"" op het scherm ""Bedrijfsinformatie bewerken"" in ""AQUAREA Service Cloud"".

  
  Zodra u zich terugtrekt uit de dienst, kunt u de diensten en functies die u momenteel gebruikt niet meer gebruiken. Houd er ook rekening mee dat alle ingevoerde informatie permanent verloren gaat.

• > Welke diensten kan ik gebruiken met "AQUAREA Service Cloud"?

  ""AQUAREA Service Cloud"" biedt de gebruiker de mogelijkheid om de verwarmingssystemen van zijn klanten op afstand te bedienen, waardoor er tijd en geld bespaard wordt en de responstijd wordt verkort voor een grotere klanttevredenheid.

  - Globaal overzicht in één oogopslag
  - Geschiedenis van foutenlogboek
  - Volledige unitinformatie
  - Statistieken altijd beschikbaar
  - Alle instellingen beschikbaar

• > Zijn er diensten die alleen kunnen worden gebruikt met "AQUAREA Service Cloud" en niet met de afstandsbediening die bij de AQUAREA-unit geleverd wordt?

  "Eindgebruikersbeheer", "Statistieken" en "Datalogboek" zijn diensten die alleen kunnen worden gebruikt met de "AQUAREA Service Cloud".

• > Kunnen meerdere gebruikers de diensten op hetzelfde moment gebruiken met één inlog-ID?

  Meerdere leden binnen het bedrijf kunnen tegelijkertijd inloggen met één inlog-id om de diensten te gebruiken.

  
  Wijzig om veiligheidsredenen regelmatig de wachtwoorden en neem alle nodige veiligheidsmaatregelen bij het beheren van de accounts.

• > Welke van de afstandsbedieningen die meegeleverd worden bij de AQUAREA-unit of de pc/tablet heeft voorrang op de andere afstandsbedieningen wanneer de unit op afstand wordt bediend?

  Handelingen die worden uitgevoerd met de afstandsbediening die bij de AQUAREA-unit meegeleverd wordt, worden weergegeven, zelfs als de unit eerst op afstand werd bestuurd vanaf een pc of tablet. Handelingen vanop afstand vanaf een pc of tablet worden ook weergegeven zelfs als de unit eerst werd bestuurd met de afstandsbediening die bij de AQUAREA-unit wordt meegeleverd.

• > Wat gebeurt er wanneer de unit op afstand wordt bediend met twee of meer instanties van "AQUAREA Service Cloud" tegelijkertijd?

  De meest recente instellingen die naar AQUAREA worden verzonden, worden toegepast.

• > Is het mogelijk om de diensten op mijn pc/tablet te gebruiken als die zich buiten het communicatiebereik bevinden?

  Er is een internetverbinding nodig om de diensten te gebruiken. Zelfs buiten het communicatiebereik kunnen de diensten worden gebruikt zolang er een internetverbinding (draadloos, etc.) beschikbaar is.